Hi! I’m Claire.
Throughout my career, I’ve been called a researcher, strategist, operator, facilitator, service designer, and program manager.
Whatever you call me, what I do is:
Understand people.
While studying sociology, I prioritized social research classes. As a research assistant and strategist, I applied my social research skills to the business world. My comfort with both quantitative and qualitative data has come in handy as I've run user research studies to inform decisions around brand, messaging, and experience.
Ask me about: ethnography, visual research methods, user research, stakeholder and customer interviews, survey design, cultural trend reports.
Facilitate creativity and alignment.
I started designing and leading workshops as a junior strategist. Since then, I've led kick-off sessions, full-day visioning workshops and multi-day workshop series for clients big and small. Whether a session needs to go wide with ideas or narrow in on next steps, I make sure that meetings and workshops have structure, create clarity, and tap into the expertise of everyone there.
Ask me about: workshop design and facilitation.
Envision what’s next.
I’m most excited when I get to create something totally new or give something new life. I’ve created experience visions and roadmaps for things like websites, events, communities, employee growth programs, and employee onboarding.
Ask me about: experience strategy, experience vision, customer experience, employee experience, user experience.
Turn ideas into action.
I enjoy turning abstract concepts into something that actually guides decisions and comes to life in the world. My process starts by clarifying the single big idea at the center then breaking it into a set of pillars that make it tangible and actionable. It's how I turned "systemic flourishing" from a vague aspiration into a design methodology that shapes everything I build.
Ask me about: systemic flourishing, relationship-first design, product requirements, experience principles, service design, journey mapping, service blueprints, user flows.
Tell the story.
Delivering countless presentations has allowed me to hone the skill of communicating what matters. An early mentor used to always ask “What’s the narrative?” His voice echoes in my head every time I put together a memo, deck, or even my own website. My training as a strategist taught me how to turn data into a story, communicate complex ideas simply, and tailor my messaging to fit the audience.
Ask me about: communication, pitch decks, presentations, memos.
Own it from start to finish.
Working in a startup and building my own consulting practice has taught me how to balance the big vision with moving quickly. I set the vision, make the roadmap, start building, iterate, and make it repeatable so it can be handed off.
Ask me about: strategy & operations, program management, experience management.